Start with the machine model and serial number. Describe when the problem occurred, the alarm message, any recent process changes and the machine’s current status.
Service request checklist
- Machine model and serial number.
- Date and time of the event.
- The HMI message or alarm code.
- What the machine was doing immediately before the problem.
- Whether the problem can be repeated.
- Photographs, a video link and available diagnostic information.
- Contact details for the technical person on site.
A complete report helps establish whether the next step is a spare part, remote consultation, inspection or service visit.
Need service support?
Include the machine details, symptoms and recent changes. Add photographs or links to supporting information.
Send a service requestSee the TARGA after-sales support page.